Complaints about Student Loans, WSIB

Have you heard of the OMBUDSMAN ONTARIO?

DO YOU HAVE A COMPLAINT ABOUT ONTARIO GOVERNMENT SERVICES?

and do not know what else to do? Ombudsman Ontario may be able to help.

If you feel that a provincial government organization has treated you in a way that is unfair, illegal, unreasonable, that they made a mistake, or were just plain wrong you should bring your matter forward to the Ombudsmans' office.

You may succeed in getting your problem solved and might help make changes so others are treated more fairly.

Some examples of complaints that may be investigated include:

• Spousal or child support (Family Repsonsibility Office)
• Birth Certficates
• Health Insurance (OHIP)
• Disability benefits
• Workplace safety and insurance (formerly WSIB)
• Student loans (OSAP)
• Community Care Access Centres

The following is an example of the services you might be able to expect from the Ombudsmans office:

Ms. Z complained to the Ombudsman because she had not received her support payments for two months and despite many attempts, she had been unable to reach the Family Responsibility Office (the FRO) by telephone to find out where her money was. Ombudsman Ontario staff contacted the FRO, which advised that it had tried unsuccessfully to deposit money directly into Ms Z's bank account. No one at the FRO had taken note of this problem and Ms Z's money was being held in suspense. As a result of the Ombudsman's enquiry, Ms Z's case was reviewed further by the FRO and the money was mailed to her the same day.

All inquiries and investigations are conducted free of charge, in any language and are confidential. Complaints can be made in writing, in person, by telephone, by Internet, TTY, fax or by cassette recording. 

Please call 1.800.263.1830,
TTY 1.866.411.4211
OR
Visit our website at:  http: // www.ombudsman.on.ca to make a complaint about provincial government services.

OMBUDSMAN ONTARIO MAY BE ABLE TO HELP YOU

1.800.263.1830