There have been hundreds of requests for this:
Sample Letter for Consumer Complaint Resolution
Information about the New Consumer Protection Act
Protecting Your Debit Card and Personal Identification Number (PIN)
The Financial Consumer Agency of Canada Executive Summary: General Survey on Consumer's Financial Awareness, Attitudes and Behaviour.
More for Consumers from the Financial Consumer Agency of Canada:
Important Questions to ask before getting a personal loan:
- What happens if I'm unable to repay the loan, or if I have to miss a payment?
- What are the consequences if I'm not able to repay as the primary borrower? What are my options and rights as the co-borrower especially if the primary borrower doesn't pay the loan back?
- What types of fees will be charged?
- What will the interest rate be, and will the interest rate change, if so, how will it affect my loan? Will I still be able to afford the payments?
What do I do if I find unauthorized transactions on any of my accounts?
If you find unauthorized transactions on your credit card accounts, here are some steps you can take to find out whether you can be reimbursed:
- Contact your credit issuer immediately and report the unauthorized transactions. Record the name of the person you spoke to, as well as the date and time of your call. File a report with the local police. They will give you a report number that you should keep, since your credit card company may ask for this number.
- Check your credit card agreement to verify your liability limit
- Find out if your credit card issuer has a fraud protection policy regarding unauthorized credit card transactions.
The following tipsheets are available here or from the FCAC website:
TS Shopping for a Line of Credit
TS Shopping for a Pre-paid Card
TS Shopping for a Reverse Mortgage
